DELIVERIES
Delivery charges and conditions
Free express delivery for orders over €300 in Europe
and €400 worldwide.
For orders under this amount, delivery will be charged €10.
Yves Salomon is taking care of
the customs duties that you may be required to pay by the
by the competent authorities when importing
of your order in the chosen country of delivery.
In case of delay, Yves Salomon
cannot be held liable for any reason whatsoever.
Consequently, no claim for compensation,
of any kind whatsoever,
can be claimed from Yves Salomon.
In the event of loss of the package
by one of the transport companies used,
no reimbursement shall be made to the
be made to the customer before receipt of the result
the result of the investigation by the carrier,
officially confirming the loss of the package.
In which countries and regions can you deliver ?
We deliver to the following countries and regions
via our different websites:
https://www.yves-salomon.com/
Andorra, Austria,
Belgium, Bulgaria,
Cyprus, Croatia, Denmark,
Denmark, Estonia, Spain,
Finland, France, Germany, Greece,
Hungary, Ireland, Italy, Spain,
Latvia, Liechtenstein, Lithuania,
Luxembourg,
Malta, Monaco, Netherlands,
Poland, Portugal,
Czech Republic, Romania,
Slovakia, Slovenia,
Sweden, Switzerland,
Australia, Canada, Qatar, Saudi Arabia,
Taiwan, United Arab Emirates,
Japan, Hong Kong
https://us.yves-salomon.com/
All North American states
https://www.yves-salomon.co.uk/
United Kingdom
(England, Scotland, Wales, Northern Ireland)
If you wish to have your order delivered to another country
please do not hesitate to contact us.
Our Customer Service will provide you with a
a personalised quote and evaluate the
the different delivery options with you.
Follow the delivery of your parcel
In order to follow the journey of your order,
you just have to enter the tracking number
that we gave you
when your order was sent,
on the website of the associated carrier.
You can also contact the Customer Service
of the carrier responsible for the delivery of your package.
If you have not received a tracking number
please contact our Customer Service.
Package returned to sender
Packages that are returned to the sender
are often due to an error in the
in the delivery address,
repeated absence from several delivery attempts,
or a parcel waiting to be delivered
at a post office
or collection point that exceeds the 15-days.
We invite you to contact our
Customer Service in order to determine
whether a new shipment
is possible if you wish.
RETURNS & EXCHANGES
How do I return a product ?
All returns of orders placed
on the Yves Salomon website
are free and can be returned to us
within 14 calendar days
after receipt of your order.
An order can be returned
in its entirety or partially.
Returns are made by post.
Please note that in-store returns are only available
in the UK at the moment.
For returns by post,
you can arrange to have your order returned
via our Returns Portal.
This interface is available for returns arranged from
from the following countries and regions:
Andorra, Australia, Austria,
Belgium, Bulgaria, Canada,
Croatia, Denmark,
Estonia, Finland, Spain,
France, Germany, Greece, Hungary, Spain,
Ireland, Italy, Latvia,
Lithuania, Luxembourg,
Malta, Monaco, Netherlands,
Poland, Portugal,
Czech Republic, Romania,
United Kingdom,
Slovakia, Slovenia and Sweden.
You can also contact
our Customer Service.
What are the return deadlines ?
You have a period of 14 days
after receiving your order
to return your parts to us
for a refund
if they do not suit you.
Returns are handled by the company
Yves Salomon by post.
After this period of retraction
it will no longer be possible
to return your order.
The returned items
must not have been worn.
Parts with detached labels
and are in poor condition
will not be accepted for return.
Yves Salomon reserves the right to examine
any item received for return.
The refund will be entitled
only after acceptance of the return by our teams.
Yves Salomon reserves the right to refuse
any return that does not meet these conditions.
In this case, the return of the part
will be charged to the customer.
Is it possible to make an exchange ?
Yes, it is possible to make an exchange of size
or colour on the same reference.
To do this, please request your exchange
on our Returns Portal
or by contacting our Customer Service.
Unfortunately, at the moment it is not possible to
to exchange for another item.
If you wish to exchange your order for a different part,
we recommend that you
return your package
and then re-order the chosen product.
We encourage you to contact
our Customer Service
who can assist you in this process
and ensure that they reserve the new part you wish to receive.
Is it possible to return a discounted product ?
Yes, it is possible to
to return a discounted product,
under the same conditions
as for the return of an full price product.
Is it possible to use my own return service ?
If you prefer to ship the return
with another carrier,
the shipping costs will be
entirely at your expense.
In this case, we suggest that you choose
a traceable and insured delivery service,
as Yves Salomon will not be responsible
in case of problems due to loss,
damage or theft of returns not sent with our
with our pre-paid UPS label.
However, please contact
our Customer Service
to notify us of the return
of your order
and get the return address
corresponding to your market
(Europe, Outside Europe, United Kingdom or USA).